Your glasses are guaranteed
In view of our superior quality standards, your glasses are covered by:
- A one-year warranty against manufacturing defects for the frame*;
- A two-year warranty against manufacturing defects for the scratch-resistant and antiglare treatments*;
- A 90-day guarantee on your adaptation to progressive lenses;
- A 30-day satisfaction guarantee.
*Accidental damages are not covered.
Tips from New Look Eyewear
Caring for your glasses
To avoid breakage or scratching of your new glasses:
- Do not expose your glasses to a heat source, hot stream, or hairspray;
- Do not put your glasses down on the lens side;
- Avoid contact with corrosive products;
- Always store your glasses in their case.
Always clean your glasses with a soft cloth and an especially formulated liquid.
A simple adjustment can make all the difference in your comfort. Simply visit one of our stores. Adjustments are offered free of charge to our customers.