Acquire

Let the store come to you:

enjoy the same expertise from home

Virtually try on hundreds of glasses with our ultra-precise 3D app and choose the perfect pair, pre-adjusted, just for you. With the help of an optician through video consultation, buy prescription glasses with the same quality, comfort and in-store expertise you know.

Find your perfect fit in 4 easy steps.

book

Book

Book a video appointment
with one of our opticians.

scan3d

Scan

If you don't already have one, download our app via a unique link and take a scan of your face. Also available in-store by booking an appointment.

meet

Meet

Virtually try on glasses while receiving expert advice in real-time from our optician.

purchase

Purchase

Once you’ve made your frame choice, our optician will walk you through lens options and complete your order.

Get Started

What you need

To take your ultra-precise scan, you’ll need an iPhone (X or above) or an iPad Pro. These devices are equipped with a 3D depth sensor camera, which are only available on recent models. Our app is not yet available on Android.

Make sure you have a valid prescription on hand (less than 2 years old) and you’re ready to go! If you do not have a valid prescription, book an appointment with an optometrist.

Visit one of our select stores offering scans by booking an appointment or schedule an in-store visit to shop in person. You only need to take your scan once and you’ll be set for years to come.

Once you're done, schedule your virtual consultation at the most convenient time for you and continue your journey entirely online.

What makes us different

New Look’s 3D app captures over 20,000 data points of your face all the way to your ears, ensuring that your measurements are precise, and that your new glasses are perfectly matched for fit and comfort. Furthermore, every single pair of glasses is pre-adjusted by an optician prior to being delivered to you, just as if you had purchased them in-store.

During your appointment, you’ll be provided with two options:
Choose a pair of glasses from one of our exclusive or designer brand collections or create your own pair of glasses completely personalized and tailor-made for you.

Custom frames promise an incomparably precise fit and personalised design, the most accurate on the market. These frames are made-to-measure and unique to every single customer, precisely tailored to their personal facial features. As a result, they provide maximum comfort and an optimal fit. You can select your material, colour, shape, customize the temples to be different from the front - the possibilities are virtually endless!

Creating a custom pair of eyewear requires you to be accompanied virtually by our expert optician through a video consultation meeting, or you can book an appointment in-store with our experts to start creating your own custom pair of glasses.

Our app is so precise that your glasses will provide you with the same quality vision and level of comfort as if you had bought them in-store. We are so confident in our new 3D app that we offer a 90-day satisfaction guarantee.