Acquire

THANK YOU and congratulations on your NEW LOOK.

Our mission is your satisfaction. We hope that your glasses will provide you with unparalleled comfort and that you will wear them proudly.

Here is some important information about your new glasses.

A message from your optician

(Usage tips for your new glasses)

  • Your glasses have been meticulously inspected and pre-adjusted. However, we recommend that you visit one of our stores soon so that one of our opticians can perform a personalized adjustment to maximize your comfort and vision.
  • A new pair of glasses may require an adjustment period of up to two weeks if there has been a change of frame, lenses, prescription, or if these are your first glasses.
  • To facilitate your adaptation, we recommend that you wear your glasses as often as possible. However, if side effects persist, even after two weeks, please consult one of our opticians. These possible side effects are temporary and could include headaches, dizziness, difficulty in judging distances (stairs, sidewalks, etc.), image distortion (be careful not to make sudden movements) or blurred vision.
  • In addition, an optician will contact you within a few days to follow up on your new glasses.

Maintenance Tips

Follow these tips to prevent breakage and scratches on your glasses:

Do not expose your glasses to heat, intense steam or hairspray;

Do not place your glasses with the lenses facing down;

Do not put them in contact with corrosive products.

When you are not wearing your glasses, always store them in their case.

Always clean your glasses using a soft cloth and a liquid specially designed for this purpose.

Need adjustment?

Our optician’s adjustment service is offered with the purchase of your glasses, and regular adjustments are required to ensure your visual comfort. We recommend you visit one of our store twice a year or as needed, you are always welcome.

Your glasses are guaranteed!

Thanks to our high quality standards, your glasses are guaranteed

90

DAYS

SATISFACTION

Your glasses are an important part of your life. You have to be comfortable and 100% satisfied. Knowing that adapting to a new pair can take time, we accept returns for up to 90 days.

Change for an equivalent product or only pay for the difference if your replacement is more expensive. If we cannot ensure your complete satisfaction, we will accept a return of your glasses, in perfect condition, within 90 days of receipt and we will give you a full refund.

1

YEAR

FRAMES

1 year manufacturer defects on FRAMES*: Your frame has a manufacturer defect? We will repair it at no charge or replace it if a repair is not possible.

2

YEARS

TREATMENTS

2 years manufacturer defects on scratch-resistant and anti-reflective TREATMENTS*: Your treatments have a manufacturer defect? We will change your lenses free of charge.

*Accidental breakage, wear & tear, and misuse are not covered by warranties.

THE NEWLOOK VISION

Made in Canada

    Our lenses are manufactured in our state-of-the-art laboratory, by our team of experts since 1986. 

    Quality control

    Our lenses are inspected 7 times during their fabrication on more than 12 verified measurement points.

    Adjusted by our professional opticians

    Glasses are adjusted by a team of professional opticians to ensure optimal comfort and vision

    Digital measuring

    We use ultra-precise digital measurements of the positioning of glasses on your face, which allows us to offer you glasses that are specifically adapted to your morphology

    Niv2-EN

    Ever more eco-friendly

    Our organization has joined the GRAND MOUVEMENT ÉCORESPONSABLEMC of the Conseil des Industries Durables to actively contribute to building a better world, without compromising that of future generations.

    Need help?

    If you have any comments or suggestions,
    please do not hesitate to contact us.