Have peace of mind with our glasses insurance plans & guarantees

Have peace of mind with our glasses insurance plans & guarantees

Thanks to our high-quality standards, your glasses are guaranteed with our guarantee program or you can add extra coverage by purchasing one of our replacement insurance plans.

Our free guarantees

Your glasses are an important part of your life. You have to be comfortable and 100% satisfied. Knowing that adapting to a new pair can take time, we accept returns for all prescription glasses under certain conditions depending on location.

Change for an equivalent product or only pay for the difference if your replacement is more expensive. If we cannot ensure your complete satisfaction, we will accept a return of your glasses, in perfect condition and we will give you a full refund. We will honour this guarantee within 30 days of receipt in our Quebec and Ontario locations. In our British Columbia, Alberta, Saskatchewan and Manitoba locations, this guarantee is extended to 90 days of receipt.

With any new eyewear, we understand there may be an adjustment period. If you are having a hard time adjusting to your new glasses, please contact a New Look store within 90 days and we will gladly replace them at no cost to ensure your complete comfort.

1 year*: Manufacturer guarantee against frame defects.

2 year**: Guarantee of lens defect for scratch-resistant and anti-reflective treatments.

Vision insured

Add extra coverage

Add extra coverage to your glasses and have peace of mind with our replacement insurance plans.

Broken frames

Covers accidental frame breakage

Damaged lenses

Covers accidental lens damage or scratches




One pair



2 for 1

$50/2 pairs


Lost or misplaced glasses are never covered.

*1 year manufacturer defects on frame: We will repair your frame at no charge or replace it if a repair is not possible.

**2 years manufacturer defects on scratch-resistant and anti-reflective treatments*: We will change your defective lenses free of charge.

***The replacement insurance plans apply to prescription glasses and do not apply to Topology/custom-made glasses or sunglasses without prescription. Choose between covering as many pairs as you'd like for $40 per pair or cover 2 pairs from our 2 for 1 assortment for $50 for the both pairs. Does not apply to lost glasses. There is no limit to the number of claims for our single pair 12 month plan. Limit of 2 claims for the same pair or limit of 1 claim for each pair when purchasing extra coverage for 2 for 1 glasses. Replacement insurance plans begin on the date of the initial purchase of eyewear but can be bought up to 30 days after the eyewear purchase date. These insurance plans can be purchased in-store or via our virtual appointments.