Lenses made in Montreal. Visit our lab!

Free standard shipping on all orders of $100 or more.

Lenses made in Montreal. Visit our lab!

Free standard shipping on all orders of $100 or more.

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Return Policy

ONLINE PURCHASE RETURN POLICY

If you are not satisfied with your purchase, you can return it for free and get a refund within fourteen (14) business days from the receipt date for all non-prescription glasses. For all prescription glasses, returns are accepted thirty (30) business days from the receipt date for our Ontario & Quebec locations and ninety (90) business days for our British Columbia, Alberta, Saskatchewan and Manitoba locations. Beyond those dates, you can contact our customer service at 1 800 463-5665. For all returns, customers must send back everything as received in the original packaging, including the demo lenses of the frames provided with their order.

 

SATISFACTION GUARANTEE

Your glasses are an important part of your life. You have to be comfortable and 100% satisfied. Knowing that adapting to a new pair can take time, we accept returns for all prescription glasses under certain conditions depending on location.

See details for guarantees available in our Ontario and Quebec locations.
See details for guarantees available in our British Columbia, Alberta, Saskatchewan and Manitoba locations.


ADAPTATION GUARANTEE

With any new eyewear, we understand there may be an adjustment period. If you are having a hard time adjusting to your new glasses, please contact a New Look store within 90 days and we will gladly replace them at no cost to ensure your complete comfort.

 

TWO EASY WAYS TO RETURN YOUR PURCHASE FOR FREE

BY CANADA POST TO OUR WAREHOUSE

  1. Your purchase must be in its original packaging and tags must still be attached (if applicable).
  2. Use the shipping box and prepaid label provided with your order to return the item.
  3. Include a copy of the original invoice.
  4. Seal your box securely and affix the return label on the sealed box.
  5. Go to a Canada Post office to send your package.

All refunds, excluding shipping fees, are made using the same transactional method used for payment. The refund will be processed after inspection by our distribution centre. Allow 72 hours.

 

IN-STORE

  1. Return the item to any New Look Eyewear store.
  2. Your purchase must be in its original packaging and tags must still be attached (if applicable).
  3. Provide the original invoice.
  4. All refunds are made using the same transactional method used for payment. 
  5. Please note that in-store purchases can only be exchanged or refunded in-store.

Order cancellations

Cancelling your order is only possible if your order hasn't shipped and before you have received a shipping confirmation e-mail. If you have already received the shipping confirmation e-mail, you can return your order upon receipt by following the steps above.

 

CHANGES TO INFORMATION ON OUR WEBSITE

Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles. However, we may not be able to provide the chosen item as it may be out of stock. In that case, you will receive a notice within 48 hours. You may decide to cancel your order or replace it with another item. We may have to cancel an online order placed if, for example, the item ordered unexpectedly becomes unavailable for shipment. In that case, you will receive a notice within 48 hours.

We do our best to provide you with accurate information on our website. However, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

 

SALES TAXES

In Canada, New Look Eyewear collects sales tax for products ordered on this website. The sales tax rate applying to an order depends on the order delivery address.

 

GST (Goods and Services Tax) of 5 % is added to all orders delivered in the following provinces: Alberta, British Columbia, Manitoba, Nunavut, Québec, Saskatchewan, Northwest Territories, Yukon.

HST (Harmonized Sales Tax) is added to all orders delivered in the following provinces: Prince Edward Island (15%), New Brunswick (15 %), Nova Scotia (15%), Ontario (13%), Newfoundland and Labrador (15%).

PST (Provincial Sales Tax) is added to all orders delivered in the following provinces: Québec (9,975%) and British Columbia (7%).

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Add prescription
Add a new prescription​
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We need your prescription to craft your lenses​
Prescription name
Issue date
201920202021202220232024202520262027202820292030
Optometrist first name
Optometrist last name
Licence No.
 
sph
cyl
axis
add
bal
prism
OD ​
(right)
0.0
  • +8.0
  • +7.75
  • +7.5
  • +7.25
  • +7.0
  • +6.75
  • +6.5
  • +6.25
  • +6.0
  • +5.75
  • +5.5
  • +5.25
  • +5.0
  • +4.75
  • +4.5
  • +4.25
  • +4.0
  • +3.75
  • +3.5
  • +3.25
  • +3.0
  • +2.75
  • +2.5
  • +2.25
  • +2.0
  • +1.75
  • +1.5
  • +1.25
  • +1.0
  • +0.75
  • +0.5
  • +0.25
  • 0.0
  • -0.25
  • -0.5
  • -0.75
  • -1.0
  • -1.25
  • -1.5
  • -1.75
  • -2.0
  • -2.25
  • -2.5
  • -2.75
  • -3.0
  • -3.25
  • -3.5
  • -3.75
  • -4.0
  • -4.25
  • -4.5
  • -4.75
  • -5.0
  • -5.25
  • -5.5
  • -5.75
  • -6.0
  • -6.25
  • -6.5
  • -6.75
  • -7.0
  • -7.25
  • -7.5
  • -7.75
  • -8.0
  • -8.25
  • -8.5
  • -8.75
  • -9.0
  • -9.25
  • -9.5
  • -9.75
  • -10.0
  • -10.25
  • -10.5
  • -10.75
  • -11.0
  • -11.25
  • -11.5
  • -11.75
  • -12.0
0.0
  • +6.0
  • +5.75
  • +5.5
  • +5.25
  • +5.0
  • +4.75
  • +4.5
  • +4.25
  • +4.0
  • +3.75
  • +3.5
  • +3.25
  • +3.0
  • +2.75
  • +2.5
  • +2.25
  • +2.0
  • +1.75
  • +1.5
  • +1.25
  • +1.0
  • +0.75
  • +0.5
  • +0.25
  • 0.0
  • -0.25
  • -0.5
  • -0.75
  • -1.0
  • -1.25
  • -1.5
  • -1.75
  • -2.0
  • -2.25
  • -2.5
  • -2.75
  • -3.0
  • -3.25
  • -3.5
  • -3.75
  • -4.0
  • -4.25
  • -4.5
  • -4.75
  • -5.0
  • -5.25
  • -5.5
  • -5.75
  • -6.0
0
  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
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  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
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  • 42
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  • 71
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  • 86
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  • 100
  • 101
  • 102
  • 103
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  • 110
  • 111
  • 112
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  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
0.0
  • 0.0
  • +0.25
  • +0.5
  • +0.75
  • +1.0
  • +1.25
  • +1.5
  • +1.75
  • +2.0
  • +2.25
  • +2.5
  • +2.75
  • +3.0
  • +3.25
  • +3.5
  • +3.75
  • +4.0
No
  • No
  • Yes
No
  • No
  • Yes
OS ​
(left)​
0.0
  • +8.0
  • +7.75
  • +7.5
  • +7.25
  • +7.0
  • +6.75
  • +6.5
  • +6.25
  • +6.0
  • +5.75
  • +5.5
  • +5.25
  • +5.0
  • +4.75
  • +4.5
  • +4.25
  • +4.0
  • +3.75
  • +3.5
  • +3.25
  • +3.0
  • +2.75
  • +2.5
  • +2.25
  • +2.0
  • +1.75
  • +1.5
  • +1.25
  • +1.0
  • +0.75
  • +0.5
  • +0.25
  • 0.0
  • -0.25
  • -0.5
  • -0.75
  • -1.0
  • -1.25
  • -1.5
  • -1.75
  • -2.0
  • -2.25
  • -2.5
  • -2.75
  • -3.0
  • -3.25
  • -3.5
  • -3.75
  • -4.0
  • -4.25
  • -4.5
  • -4.75
  • -5.0
  • -5.25
  • -5.5
  • -5.75
  • -6.0
  • -6.25
  • -6.5
  • -6.75
  • -7.0
  • -7.25
  • -7.5
  • -7.75
  • -8.0
  • -8.25
  • -8.5
  • -8.75
  • -9.0
  • -9.25
  • -9.5
  • -9.75
  • -10.0
  • -10.25
  • -10.5
  • -10.75
  • -11.0
  • -11.25
  • -11.5
  • -11.75
  • -12.0
0.0
  • +6.0
  • +5.75
  • +5.5
  • +5.25
  • +5.0
  • +4.75
  • +4.5
  • +4.25
  • +4.0
  • +3.75
  • +3.5
  • +3.25
  • +3.0
  • +2.75
  • +2.5
  • +2.25
  • +2.0
  • +1.75
  • +1.5
  • +1.25
  • +1.0
  • +0.75
  • +0.5
  • +0.25
  • 0.0
  • -0.25
  • -0.5
  • -0.75
  • -1.0
  • -1.25
  • -1.5
  • -1.75
  • -2.0
  • -2.25
  • -2.5
  • -2.75
  • -3.0
  • -3.25
  • -3.5
  • -3.75
  • -4.0
  • -4.25
  • -4.5
  • -4.75
  • -5.0
  • -5.25
  • -5.5
  • -5.75
  • -6.0
0
  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
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  • 89
  • 90
  • 91
  • 92
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  • 94
  • 95
  • 96
  • 97
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  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
0.0
  • 0.0
  • +0.25
  • +0.5
  • +0.75
  • +1.0
  • +1.25
  • +1.5
  • +1.75
  • +2.0
  • +2.25
  • +2.5
  • +2.75
  • +3.0
  • +3.25
  • +3.5
  • +3.75
  • +4.0
No
  • No
  • Yes
No
  • No
  • Yes
Add prescription
One last step! Upload a photo of your valid prescription. Before crafting your lenses, an expert will verify data and compliance of your prescription to guarantee you comfort and the highest precision.​
Choose a file or drag it here.
Please upload a JPG, JPEG, PNG or PDF file.
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My scan​
Experience the most precise 3D technology. ​​
A 3D scan of your face is requested. This allows us to craft ultra-precise lenses adjusted to your measurements before delivery.

​​​​You can scan yourself via an iPhone with Face ID, or an optician in any New Look store can do it for you.​​​​

Rest assured, we will send you an email with instructions to complete your scan​​
My scan​
Experience the most precise 3D technology. ​​
Some frames does not fit your measurements​
Some items in your cart don’t fit your measurements and will not be included at checkout.
What does this mean? ​​​
Thanks to our innovative 3D scan, we’re able to detect if a frame fits your face or not (size, shape, adjustability, etc).​Frames that do not fit mean that based on many parameters set by our experts, your quality of vision won’t be optimal ​or simply the fit of your glasses will not hold on your face. ​